How to update a support case and upload diagnostic files with MySupport
QuickStart Guide - Create and Manage Support Cases in SymWISE
To create a Case OR contact Symantec Technical Support. I would also suggest you to Download and Run the collect the SST Logs from your Windows 7 64 bit machines. I would suggest you all to create case with the Symantec Technical Support Team and PM me with the Case Numbers. I am wondering if maybe something is wrong with the definition signature for the unmanaged clients download.ġ) Windows 7 64 bit machines with UAC disabled.Ģ) Installed with Fresh Self managed / Unmanaged SEP 12.1 RU1 / RU1 MP1 Clientsģ) Are able to Download the 64 bit AV / AS definitions, however failing to process it. Please help!!! Also, this doesn't seem to affect SEPM as I have the same setup with SEPM managed clients. Symantec I think you have a problem here. Liveupdate downloads but cannot install Virus & Spyware Definitions Win64 and Virus & Spyware Definitions Win64 (Hub) I even cleared the download directory in safe mode and let it regenerate after the intelligent updater ran. I can get the updates by manually running the intelligent updater, but something has to be wrong with the definitions out there. I have followed all steps recommended above with no success. I loaded the unmanaged client from the download package and the install works perfectly, but liveupdate refused to update the Virus & Spyware definitions. SymDog, I am having the same issue here on a brand new Windows 7 Pro 64bit laptop.
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