Customers are migrating away from the desktop offerings, she said, and 80 percent of them now use the online product.
TurboTax, which has 29 million customers, made the changes last year to its online service, which allowed users to prepare and file returns without downloading programs onto their computer, she said. Consumers have been complaining and posting negative reviews on and in other online forums.Ĭolleen Gatlin, an Intuit spokeswoman, said TurboTax customers who used the deluxe desktop version to report investment or rental property income generally must use either the “premier” or “home & business” versions, while those who are self-employed must use “home & business.” (However, some simple investment and business situations, like dividends from investments in mutual funds, are still supported in deluxe, she said.)
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